Refund Policy
At Softedge Wear, we value your trust and prioritize your privacy. As a brand under Star Fashion, we are dedicated to providing a secure and transparent shopping experience for all our customers. Every piece of information you share with us is handled with care and respect, ensuring it is used responsibly.
In line with our commitment to safeguarding your data, Softedge Wear adheres to global and local privacy standards such as the General Data Protection Regulation (GDPR) and the Indian IT Act. These regulations guide how we collect, use, and protect your information, ensuring you stay in control of your data.
Information We Collect and Use
To serve you better, we collect only the information necessary to enhance your shopping experience. This includes your name, contact details, and delivery address for order processing. Payment details are securely handled through trusted gateways, and browsing data, such as cookies, help us optimize our website for a seamless user experience.
We do not sell or misuse your data. Your information may be shared only with essential partners, like shipping providers, ensuring timely deliveries. Rest assured, every measure is in place to safeguard your details from unauthorized access.
Your Rights and Our Promise
Softedge Wear empowers you with complete control over your data. Whether you want to access, modify, or delete your information, we make it simple and hassle-free. You can also opt out of marketing communications anytime.
For any concerns, feel free to reach us at Star Fashion, Noida, Sector 9, I-48, Pincode - 201301. Your privacy is our priority, and we are here to address all your queries and ensure your trust in us remains unwavering.
Information We Collect
At Softedge Wear, we collect only the information essential to provide a smooth and personalized shopping experience. Here's a breakdown of the types of data we gather:
1. Personal Information
To process your orders and deliver them accurately, we may ask for details such as your name, email address, phone number, and shipping address. These details ensure timely communication and delivery of your purchases.
2. Payment Information
Your financial security is paramount. For completing transactions, we collect necessary payment details, including credit/debit card information, UPI IDs, or other transaction-specific data. These details are processed securely through trusted and encrypted payment gateways.
3. Browsing Information
To enhance your experience on our website, we use technologies like cookies and gather details such as your IP address. This data helps us improve website performance, provide relevant product recommendations, and ensure a user-friendly interface.
Our Assurance
Your data is collected solely for operational purposes and to improve your experience with Softedge Wear. We do not sell, share, or misuse your information. Additionally, stringent security measures protect your data from unauthorized access or misuse.
How We Use Your Information
At Softedge Wear, every piece of information you share is used with care to enhance your shopping experience and provide top-notch services. Here’s how we utilize your data:
1. Order Processing and Delivery Your personal and payment information is essential for processing your orders and ensuring timely delivery of your products. From confirming your purchase to shipping updates, we keep you informed every step of the way.
2. Communication and Support We use your contact details to send order confirmations, notify you about shipping progress, and share exclusive offers via promotional emails. Additionally, our customer support team uses this information to resolve any issues or queries you might face.
3. Improving Your Experience Browsing data and analytics help us optimize our website’s performance, refine product recommendations, and ensure a smooth user experience. Your feedback and interaction data allow us to continuously enhance the quality of our services.
Our Commitment
We are dedicated to using your information responsibly, ensuring that it serves your needs and enhances your experience with Softedge Wear. Your trust matters to us, and we prioritize transparency and security in handling your data.
Sharing of Information
At Softedge Wear, we believe in maintaining your trust by sharing your information only when absolutely necessary and in ways that align with your interests.
1. Third-Party Involvement
○ We work with trusted payment gateways to securely process your transactions and ensure a smooth checkout experience.
○ Your shipping information is shared with reliable delivery partners to ensure your orders reach you promptly and safely.
2. Our Assurance
○ We do not sell, rent, or misuse your data for any unauthorized purposes.
○ Information shared with third parties is strictly limited to what is required for operational purposes and is protected under strict confidentiality agreements.
3. Legal Disclosures
○ In compliance with applicable laws, we may disclose your information if required by a court order, government request, or legal obligation.
○ Such disclosures are handled with utmost care and only under circumstances where it is absolutely necessary.
Our Promise
Your privacy is our responsibility. We ensure that any information shared is done so with your best interests in mind and in accordance with privacy laws like GDPR and the Indian IT Act.
Cookies Policy
At Softedge Wear, we use cookies to enhance your shopping experience and ensure our website functions seamlessly.
1. What Are Cookies?
Cookies are small data files stored on your device when you visit our website. They help us remember your preferences, improve website functionality, and provide personalized recommendations.
2. How We Use Cookies
○ Essential Cookies: These are necessary for the basic functionality of our website, such as processing your orders and maintaining your shopping cart.
○ Performance Cookies: These help us analyze website traffic and user behavior to improve our services.
○ Personalization Cookies: These allow us to offer tailored product recommendations based on your browsing history.
3. Your Options
○ You can choose to opt-out of non-essential cookies by adjusting your browser settings or using our cookie management tool.
○ Please note that disabling cookies may affect certain features of the website, such as personalized recommendations or faster checkout options.
Our Commitment to Transparency
We ensure that all cookies used on our website are safe and respectful of your privacy. You have complete control over your preferences and can modify your cookie settings anytime.
User Rights
At Softedge Wear, we respect your rights over your personal data. You have full control over the information you share with us, and we make it easy for you to manage your data.
1. Right to Access, Modify, or Delete Your Information
○ You can request access to the personal information we hold about you at any time.
○ If you wish to modify any of your details, such as your shipping address or contact information, you can easily update them through your account on our website or by contacting us directly.
○ You also have the right to delete your personal information. To do this, simply reach out to our customer support team, and we will assist you in removing your data from our systems (subject to any legal obligations).
2. Unsubscribing from Marketing Communications
○ If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any promotional email.
○ Alternatively, you can manage your email preferences through your account settings on our website or contact us for assistance.
Our Promise
We are committed to making your experience with Softedge Wear as transparent and flexible as possible. You can exercise your rights easily, and we will respond to any requests promptly.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the way we handle your personal information, please feel free to reach out to us. We are always here to assist you.
Company Name: Star Fashion Address: Noida, Sector 9, I-48, Pincode - 201301
Email: sarfrazali012021@gmail.com
Phone: 9953879786
Your trust and privacy are extremely important to us, and we are committed to providing you with the best support and service possible. Don't hesitate to contact us for any privacy-related inquiries or other concerns.